How can we help?

Getting Started

• Buying Fan Tokens
  
• Verifying your email address
  
• Buying $CHZ Tokens
  

$CHZ & Fan Tokens

• Can I Withdraw My $CHZ and/or Fan Tokens To Third Party Exchanges?
  
• Why is my purchase not immediately visible in my wallet?
  
• What is the maximum I can spend in one transaction?
  

Trading

• Can I Withdraw My $CHZ and/or Fan Tokens To Third Party Exchanges?
  
• How can I convert my tokens to traditional FIAT currency?
  
• What is the minimum amount of $CHZ or Fan Tokens that I can withdraw?
  

Account Verification

• What is the age limit?
  
• How do I verify my identity?
  
• Why do you need my mobile number?
  

Token Hunt

• How do I use Token Hunt?
  
• Do the tokens I collect for free have the same value as those I buy?
  
• How many free Tokens can I collect?
  

Partners

• What if my club is not partnered with Socios.com?
  
• What teams have you partnered with?
  

Security

• Is there another way I can receive my SMS login code?
  
• How do I close my account?
  
• How do I set a password?
  

Transactions Queries

• If I'm in Argentina, how do I buy Chiliz ($CHZ) and Fan Tokens?
  
• Can I Withdraw My $CHZ and/or Fan Tokens To Third Party Exchanges?
  
• Why is my purchase not immediately visible in my wallet?
  

Voting and Rewards

• What can I buy in the Fan Shop with SSU Fan Tokens?
  
• How do I level up my user profile and earn SSU fan tokens?
  
• How do I unlock Badges and earn experience (XP) points?