How can we help?

Getting Started

Buying Fan Tokens

Verifying your email address

Buying $CHZ Tokens

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$CHZ & Fan Tokens

Why is my purchase not immediately visible in my wallet?

What is the maximum I can spend in one transaction?

Why is there a padlock next to my $CHZ balance?

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Trading

How can I convert my tokens to traditional FIAT currency?

What is the minimum amount of $CHZ or Fan Tokens that I can withdraw?

Why is my withdrawal not immediately available?

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Account Verification

What is the age limit?

How do I verify my identity?

Why do you need my mobile number?

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Token Hunt

How do I use Token Hunt?

Do the tokens I collect for free have the same value as those I buy?

How many free Tokens can I collect?

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Partners

What if my club is not partnered with Socios.com?

What teams have you partnered with?

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Security

How do I close my account?

How do I set a password?

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Transactions Queries

If I'm in Argentina, how do I buy Chiliz ($CHZ) and Fan Tokens?

Why is my purchase not immediately visible in my wallet?

How can I convert my tokens to traditional FIAT currency?

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Voting and Rewards

Benefits, Games & Rewards: How does it work?

What decisions will I vote on?

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Can’t find what you’re looking for?

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