How can we help?

I’m unable to verify my identity.

Please check that you have provided the correct documentation for us to be able to verify your identity, and that the photos submitted are clear and free from glare, that ALL information is readable, and that the details match the details on your profile. It is the responsibility of the user to ensure that their use of the app complies with the law in their country of residence. If you provide identity documents from a jurisdiction where cryptocurrency trading, selling and purchasing is prohibited, restricted or unauthorized, we may not be able to verify your identity and you may not be able to complete certain actions or use certain functions within the app.

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