How can we help?

Why is there a padlock next to my $CHZ balance?

There is a 14 day lock on $CHZ purchased using a debit card. This means you can still buy Fan Tokens but you can’t withdraw $CHZ.

Alternatively your $CHZ are locked because you have exceeded your verification limit. You will need to move to the next stage of verification to have your $CHZ unlocked. 

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Contact support